What we edit
Help-center how-tos
One task per video, such as resetting a password, exporting a report or connecting an integration.
Onboarding series
A short set of videos a new user watches in order during their first week.
Internal training
Recordings of internal tools and processes for new staff, kept private to your team.
Release walkthroughs
A tour of a redesigned screen, so existing users can find what moved.
Pacing for people who are following along
A tutorial viewer often has the product open in another window and is copying each step. That changes the edit. Steps stay on screen a little longer than in a sales demo, the cursor moves at a speed the eye can track, and each new screen gets a beat before the voice moves on. We cut waiting time, but never the moment that shows where a click happened.
Numbered step labels help when a task has more than three or four actions. If the viewer pauses, the label tells them where they are.
Keeping a series consistent
A help center with forty videos needs them to look like one set. We agree a small style guide on the first job: intro and end card, caption style, callout shape and color, zoom speed, and music rules. Every later video follows it, which also makes each new brief shorter.
When the interface changes
Software changes, and tutorials go out of date. Keep the project organized by step, with each screen recording in its own clip, and an update often means re-recording only the steps that changed. We keep project files on request so later changes cost less than a full re-edit.
Captions and accessibility
Captions help people who watch without sound, people who are hard of hearing, and anyone reading along in a second language. We deliver caption files (SRT or VTT) for your video host and can burn captions in for places that don't support files. Callouts never rely on color alone: they carry a number or a short label too.
Questions
Can you work from a written help article?
Yes. Send the article and the recording. We use the article's steps as the outline and flag anything the recording skips.
Do you upload to our help center or LMS?
No. We deliver the video files, captions and a thumbnail still. Uploading stays with your team, so nobody else needs access to your systems.
Have a screen recording that needs work? Tell us what the product does, who the video is for, and where it will be shown.
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